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Frequently asked questions
How can I contact customer support?
You can contact our customer support team through the Contact Us page on our website. Please include your order number, if applicable, so we can assist you more efficiently.
How will I know if my order has been confirmed?
After placing your order, you should receive an order confirmation through the contact details provided during checkout, subject to successful order processing. If you do not receive it, please check your spam folder or contact customer support.
Can I cancel my order after placing it?
After placing your order, you should receive an order confirmation through the contact details provided during checkout, subject to successful order processing. If you do not receive it, please check your spam folder or contact customer support.
Can I change my delivery address after placing an order?
Address changes depend on the order's processing status. Contact customer support as soon as possible. Changes may not be possible once the shipment has been dispatched.
What should I do if my payment fails?
Check whether the amount has been deducted from your account before attempting another payment. If the amount was deducted but your order was not confirmed, contact customer support with the transaction details. Avoid sharing sensitive banking information.